Sökning: "Customer Emotional State"
Visar resultat 1 - 5 av 12 uppsatser innehållade orden Customer Emotional State.
1. Teamwork makes the Theme work : A qualitative study on theming and performative labour as a differentiation strategy on SME Cafés in Sweden
Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)Sammanfattning : Servicescape is a physical setting where the performance, delivery and consumption are exchanged within a service marketplace. It includes sensory components, such as the theme of the place that has a high impact on customer perceptions and purchasing decisions and providing them with extraordinary experiences (Pine and Gilmore, 1999; Zeithaml, Bitner and Gremler, 2009). LÄS MER
2. Detection and Awareness of Short Alert Sounds in a Retail Environment : Towards using sonification to reduce shoplifting
Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)Sammanfattning : This study is part of a larger research project at KTH Royal Institute of Technology that focuses on reducing theft and shoplifting in stores using sonification as a method of surveillance and preemptive measures. We believe that by triggering sounds when store visitors interact with goods, it is possible to notify the shoplifter that they are being monitored, without disturbing the regular customer. LÄS MER
3. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection
Magister-uppsats, KTH/Skolan för industriell teknik och management (ITM)Sammanfattning : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. LÄS MER
4. Vision based facial emotion detection using deep convolutional neural networks
Kandidat-uppsats, Mälardalens högskola/Akademin för innovation, design och teknikSammanfattning : Emotion detection, also known as Facial expression recognition, is the art of mapping an emotion to some sort of input data taken from a human. This is a powerful tool to extract valuable information from individuals which can be used as data for many different purposes, ranging from medical conditions such as depression to customer feedback. LÄS MER
5. Prediktion av användaromdömen om språkcafé-samtal baserat på automatisk röstanalys
Kandidat-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)Sammanfattning : Spoken communication between humans generate information in two channels; the primary channel, linked to the syntactic-semantic part of the speech (what a person is litteraly saying); the secondary channel conveys paralinguistic information (tone, emotional state and gestures). This study examines the paralinguistic part of the speech, more specific the tone and emotional state. LÄS MER
