Sökning: "Customer Encounter Satisfaction Dimensions"
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1. A Context Analysis of Customer satisfaction in Services
Magister-uppsats, Blekinge Tekniska Högskola/Sektionen för managementSammanfattning : The purpose of this thesis is to examine selected elements, which have influence on customer satisfaction in services. The investigation is conducted bot from a theoretical and empirical point of view. The theoretical analysis considers four dimensions. LÄS MER
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