Sökning: "Customer Satisfaction"

Visar resultat 1 - 5 av 542 uppsatser innehållade orden Customer Satisfaction.

  1. 1. Inventory Management: A case study at Volvo Construction Equipment

    Master-uppsats, Mälardalens högskola/Akademin för innovation, design och teknik

    Författare :Parth Jwala; [2020]
    Nyckelord :buffer management; lean inventory; inventory management; the theory of constraints; continuous improvement;

    Sammanfattning : • Introduction In today’s world, manufacturing companies are keen to adopt lean methodologies to sustain an everchanging market. One way companies grow their business is by increasing customer satisfaction, customization and running the business in the optimal scenario. LÄS MER

  2. 2. The Rate of Rates: A Study in User Rating Percentage and Satisfaction Based on Design Choices

    Master-uppsats, Lunds universitet/Ergonomi och aerosolteknologi

    Författare :Hanna Bayerlein; Fredrik Lütz; [2020]
    Nyckelord :Customer satisfaction; User rating; Rating systems; Call Quality; User Experience; Technology and Engineering;

    Sammanfattning : Användarupplevelse och kundens nöjdhet vid användning av mjukvara blir en allt viktigare del av utvecklingen av digitala tjänster. Vi som användare är vana vid lättförståeliga flöden och snabba responstider, ett krav som ställs allt mer för digitala tjänster, då utbudet och konkurrensen mellan dessa växer varje dag. LÄS MER

  3. 3. Customer Satisfaction in the Digital Era: Exploring How Digital Service Providers Can Leverage Pre-existing Customer Data

    C-uppsats, Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Författare :Annie Hartman; Johanna Elming; [2019]
    Nyckelord :Customer Satisfaction; Digital Services; Big Data; Logistic Regression;

    Sammanfattning : This thesis reviews common methods and theories for measuring customer satisfaction for companies offering digitized services, with a focus on first movers. Specifically, it is investigated whether these theories are compatible with data-science models using preexisting company data. LÄS MER

  4. 4. Problem prevention using the DCOV approach : A case study on a camera monitoring system at Volvo Cars

    Uppsats för yrkesexamina på avancerad nivå, Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle; Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Författare :Carl Larsson; Martin Magnusson; [2019]
    Nyckelord :DCOV; Camera Monitoring System; Customer Satisfaction; Robust Design;

    Sammanfattning : The Swedish car manufacturer, Volvo Cars, are a pioneer in the automotive industry regarding vehicle safety. Ever since they invented the three-point seat belt, the safety aspect has been their main priority. Today, a car is equipped with new technology and is highly dependent on software solutions. LÄS MER

  5. 5. Managing the bi-directional flow of materials to increase customer satisfaction and reduce cost : A case study at Sandvik Mining and Rock Technology

    Magister-uppsats, Högskolan i Gävle/Industriell ekonomi

    Författare :Catharina Cannava; [2019]
    Nyckelord :material flows; customer satisfaction; reduce costs; supply chain management; logistics management;

    Sammanfattning : Purpose: This thesis explores the bi-directional flows of material perceived by manufacturing firms in the supply chain and accordingly derive suggestions to properly manage these flows to increase customer satisfaction and reduce cost. Methods: A literature review was summarized in a conceptual framework. LÄS MER