Sökning: "Customer Satisfaction"

Visar resultat 21 - 25 av 1190 uppsatser innehållade orden Customer Satisfaction.

1. 21. Upplevelseekvationen - när AI-teknik möter konsumenters värdeskapande

   Kandidat-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

   Författare :Morris Holm; Emmelie Johansson; [2023]
   Nyckelord :Service logic; Resource interaction; the process of Value creation; Value in use; Outside-in perspective; Artificial Intelligence; Business and Economics;

   Sammanfattning : The purpose of this thesis is to increase knowledge about how AI in physical Retail has consequences for consumers' value creation. The importance of competence and knowledge in combination with technology is emphasized to enable improved customer experiences in physical retail. LÄS MER

3. 22. Upphandlingsprocessen i Byggbranschen : En kvalitativ analys av metoder och strategier i upphandling

   Kandidat-uppsats, Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

   Författare :Erblin Morina; Isak Bengtsson; [2023]
   Nyckelord :moral-hazard; procurement procedure; procurement strategies; partnering; collaboration; project performance;

   Sammanfattning : The construction industry is a complex sector that places high demands on project management, planning, and implementation. Significant progress has been made in recent decades regarding the delivery of extensive construction projects, including the adoption of new building techniques, improved risk management systems, and enhanced safety measures. LÄS MER

4. 23. The use of retail self checkout systems and its influence on the experiences of the Swedish shopper

   Kandidat-uppsats, Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

   Författare :Pontus Berg Nordström; Kin Lok Lee; [2023]
   Nyckelord :Self-service technology SST ; User satisfaction; Human Computer Interaction HCI ; Information and Communication Technology ICT ; Service Quality; Consumer attitudes; Technological Innovation; Supermarkets; Retailing.;

   Sammanfattning : Traditional retail with personal service is becoming scarce. The personal interaction is replaced with self service alternatives, and the consumer is now seen as a co-service producer. LÄS MER

5. 24. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

   Magister-uppsats, Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

   Författare :Stina Enblom; Silvia Padovan; [2023]
   Nyckelord :customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

   Sammanfattning : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. LÄS MER

7. 25. Enhancing the Swedish Defence : Development of a Modernized Hanguard for AK 4B Battle Rifle

   Master-uppsats, Linköpings universitet/Produktrealisering

   Författare :Sebastian Danielsson; Fredrik Åström; [2023]
   Nyckelord :product development; design; cad; product specification; material selection; design for manufacturing; design for assembly; produktutveckling; design; konstruktion; försvar;

   Sammanfattning : This master thesis report describes the development process of a modernized handguard for the AK4B battle rifle, which is the main armament for the Swedish Home Guard. The project was carried out in cooperation with ALTEN Sweden AB. LÄS MER