Sökning: "Customer experience"

Visar resultat 1 - 5 av 909 uppsatser innehållade orden Customer experience.

  1. 1. SCOPING DIGITAL BUSINESS STRATEGY IN BANKING: A COMPARATIVE STUDY OF ITALY, SWEDEN AND SWITZERLAND

    Master-uppsats, Institutionen för tillämpad informationsteknologi

    Författare :Arber Buqa; Carl-Nicholas Fung; [2019-08-08]
    Nyckelord :Banking; Digital Business Strategy; Digital Value Disciplines; Areas of Action; Digitalization;

    Sammanfattning : Digitalization is profoundly impacting the banking industry. Banks are no longer thesole providers of financial services as they face competition from fintech startupsand firms from other industries entering the financial services market. LÄS MER

  2. 2. How is returns management differentiated between click-and-mortar and pure play companies?

    Kandidat-uppsats, Göteborgs universitet/Företagsekonomiska institutionen

    Författare :Emma Midgley; Victoria Seim Strömseng; [2019-06-20]
    Nyckelord :;

    Sammanfattning : The emergence of e-commerce and returns management has not only provided a wide selection of corporate opportunities, but it has also come with new obstacles that challenge competitive objectives, goals and strategies of businesses. The following thesis aims to distinguish returns management processes between click-and-mortar and pure player companies. LÄS MER

  3. 3. PRISET FÖR KÖPLUST En enkätstudie om subjektiv upplevelse av bakgrundsmusik hos personal och kunder inom Handels i Göteborg

    Kandidat-uppsats, Göteborgs universitet/Institutionen för neurovetenskap och fysiologi

    Författare :Niklas Eriksson; Linus Törnvist; David Fjellsson; [2019-06-17]
    Nyckelord :audiologi; ljudmiljö; hörselnedsättning; ljudtrötthet; hyperacusis; arbete; kognition; bakgrundsmusik; audiology; sound environment; hearing loss; auditory fatigue; work; cognition; background music;

    Sammanfattning : Aim: The aim was to investigate the perceived sound environment in retail where background music is present and the possible impact on staff and customers.Research method: The method is quantitative with descriptive approach. The study was carried out using a questionnaire, comprising ten closed questions. LÄS MER

  4. 4. The Challenges of a Swedish SME in Entering the Chinese market - A case study on the market entry process of Cibes Lift Group AB to the Chinese market

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Malthe Vesström; Syed Nabil Raiyan; [2019-03-19]
    Nyckelord :SME; internationalization; emerging market; China; barriers; internal; external; challenges;

    Sammanfattning : MSc in International Business and Trade.... LÄS MER

  5. 5. A Qualitative Look into Going Concern Reports : From the Auditor's Perspective

    Master-uppsats, Umeå universitet/Företagsekonomi

    Författare :Lacey Näsman; [2019]
    Nyckelord :Qualitative; Audit; Going Concern; Sweden;

    Sammanfattning : This research considered the perspective of the auditor regarding going-concern reports in light of previous research questions and prior study categorizations. A deeper goal of the study was to find out if a qualitative method would produce a deeper understanding than the quantitative studies of previous research. LÄS MER