Sökning: "Customer service options"

Visar resultat 1 - 5 av 59 uppsatser innehållade orden Customer service options.

  1. 1. Exploring Environmentally Sustainable Last-Mile Deliveries in Sweden

    Master-uppsats, Lunds universitet/Teknisk logistik

    Författare :Emelie Ehrensvärd; Clara Wilhelmsson; [2023]
    Nyckelord :Last-mile delivery; E-retailer; Sustainable last-mile delivery; Environmentally sustainable last-mile delivery; Technology and Engineering;

    Sammanfattning : Last-mile delivery is the part of the e-commerce supply chain that is the least efficient in terms of cost, time, and environmental impact. As e-commerce is expected to keep growing, this puts pressure on last-mile deliveries to reduce their environmental impact if Sweden is to reach its environmental goals for 2045. LÄS MER

  3. 2. Leveraging Service Recovery as a Marketing Tool

    Magister-uppsats, Högskolan i Gävle/Avdelningen för ekonomi

    Författare :Daniel Mubiru; Fiona Nyamache; [2023]
    Nyckelord :Service recovery; marketing tool; satisfaction; loyalty; brand reputation; brand image;

    Sammanfattning : Aim: The study aims to explore the process of service recovery, its transformation into a marketing tool and identifying the outcomes of the tool to the organizations. Methodology: The research employed a qualitative methodology with an inductive approach. LÄS MER

  4. 3. Chattbotars påverkan inom kundservice

    Kandidat-uppsats, Södertörns högskola/Institutionen för samhällsvetenskaper

    Författare :Arman Pourjam; [2021]
    Nyckelord :Artificial intelligence; AI; Chatbot; Customer service; Work System Theory; Chattbot; kundtjänst; artificiell intelligens; AI; Arbetssystemteori;

    Sammanfattning : The use of artificial intelligence (AI) has increased in recent years to create more efficient and innovative solutions. One type of AI solution introduced in several different industries is chatbots that customers can interact with by typing, or choosing from a number of options, and get direct responses from the system. LÄS MER

  5. 4. Green travel onboarding – An exploration of the environmental value co-creation in tourism transportation online platforms from the millennial's perspective

    Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Jung-Tzu Tsai; Michaël Le; [2021]
    Nyckelord :Millennials; Value co-creation; Customer decision process; Tourism Transportation; Sustainability options; Environmental value; Social Sciences;

    Sammanfattning : The carbon emissions from tourism transportation have been a significant environmental issue. Studies have tried to investigate the impacts of sustainability initiatives provided by tourism transportation on travellers, but the target group and the types of transportation are limited. LÄS MER

  7. 5. A self-service design concept for last mile delivery: The solution for retail stores in urban environments

    Master-uppsats, Lunds universitet/Förpackningslogistik

    Författare :Matilda Holmqvist; Lisa Johansson; [2021]
    Nyckelord :retail store; market study; urban environment; last mile delivery; self- service; product development; Technology and Engineering;

    Sammanfattning : The world is constantly changing, and business strategies are changing with it. Companies are offering new delivery options and technologies for customers globally when doing purchases. IKEA, a global furniture retailer, is expanding their touchpoints by opening retail stores in city centre locations in order to become more accessible. LÄS MER