Sökning: "Dag Lindstrand"

Hittade 1 uppsats innehållade orden Dag Lindstrand.

  1. 1. Developing a Tool for Digital Transformations:How to Improve Service Quality in the RelocationIndustry

    Master-uppsats, KTH/Industriell Management

    Författare :ADAM IVARSSON; Dag Lindstrand; [2014]
    Nyckelord :Service quality; Service quality scales; Digitization; Digital;

    Sammanfattning : The purpose of this study was to develop a tool that shows relocation companies how they should digitally transform their services. The purpose was satisfied by dividing the research into two studies. LÄS MER