Sökning: "Danielle Christopher"

Hittade 1 uppsats innehållade orden Danielle Christopher.

  1. 1. Investigative analysis of CRM System Implementation and the challenges attached to its integration into existing ERP System. From an Organization Perspective : A case study of a Freight Forwarding Company in Sweden

    Master-uppsats, Högskolan i Jönköping/IHH, Centre of Logistics and Supply Chain Management (CeLS)

    Författare :Kingsley Fredrick; Danielle Christopher; [2019]
    Nyckelord :ERP; CRM; Relationship Management; Freight Forwarding Industry; Customer Satisfaction;

    Sammanfattning : Enterprise Resource Planning and Customer Relationship Management are two essential concepts in the global supply chain. These aspects are considered to be the backbone of organizational success as they ensure that the upstream and downstream members of the chain are working effectively to deliver services that meet the standards and the customer’s requirements. LÄS MER