Sökning: "Djordje Milutinovic"
Hittade 1 uppsats innehållade orden Djordje Milutinovic.
1. Upplevd tjänstekvalitet
Kandidat-uppsats, Företagsekonomiska institutionenSammanfattning : The service quality has become more important for the customers, since we are moving towards a service society. Maintaining a relationship between the parties require that the expectations are matched with the experiences. It is very hard to implement a quality control since services are being produced and consumed at the same time. LÄS MER
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