Sökning: "Elin Rylner"

Hittade 1 uppsats innehållade orden Elin Rylner.

  1. 1. Service Recovery Policy, Empowerment or both? : A study of the interrelation between service recovery policy and empowerment within service organizations

    Magister-uppsats, Högskolan i Jönköping/IHH, Företagsekonomi; Högskolan i Jönköping/IHH, Företagsekonomi

    Författare :Sandra Hvitman; Elin Rylner; [2005]
    Nyckelord :Services; Service recovery; empowerment; policy and communication;

    Sammanfattning : Today’s economy is getting more service oriented and we live in a service society. The service sector has experienced a great development, which has implied and implies greater competition. The customers have a wider range of services to choose among and as a service provider, it is all about providing a superior service. LÄS MER