Sökning: "Email mining"

Hittade 4 uppsatser innehållade orden Email mining.

1. 1. Predictive maintenance using NLP and clustering support messages

   Magister-uppsats, Luleå tekniska universitet/Institutionen för system- och rymdteknik

   Författare :Ugur Yilmaz; [2022]
   Nyckelord :Predictive maintenance; support messages; NLP; unsupervised clustering; intent recognition; LDA; UMAP; HDBSCAN; BERT; Swedish BERT KB-BERT ; Billogram;

   Sammanfattning : Communication with customers is a major part of customer experience as well as a great source of data mining. More businesses are engaging with consumers via text messages. Before 2020, 39% of businesses already use some form of text messaging to communicate with their consumers. Many more were expected to adopt the technology after 2020[1]. LÄS MER

3. 2. Email Mining Classifier : The empirical study on combining the topic modelling with Random Forest classification

   Kandidat-uppsats, Högskolan i Skövde/Institutionen för informationsteknologi

   Författare :Marju Halmann; [2017]
   Nyckelord :Email mining; Latent Dirichlet Allocation; Random Forest classification;

   Sammanfattning : Filtering out and replying automatically to emails are of interest to many but is hard due to the complexity of the language and to dependencies of background information that is not present in the email itself. This paper investigates whether Latent Dirichlet Allocation (LDA) combined with Random Forest classifier can be used for the more general email classification task and how it compares to other existing email classifiers. LÄS MER

4. 3. Anomaly Detection in ConsoleLogs

   Uppsats för yrkesexamina på avancerad nivå, Uppsala universitet/Institutionen för informationsteknologi

   Författare :Jonas Samuelsson; [2016]
   Nyckelord :;

   Sammanfattning : The overall purpose of this project was to find anomalies inunstructured console logs. Logs were generated from system componentsin a contact center, specifically components in an email chain. Ananomaly is behaviour that can be described as abnormal. LÄS MER

5. 4. Email Analytics for Interaction Speed- Mining Organizational Latencies from Employee Inboxes

   Kandidat-uppsats, Göteborgs universitet/Institutionen för data- och informationsteknik

   Författare :Kirill Blazhko; Dmitry Igoshin; [2015-03-30]
   Nyckelord :email analysis; email analytics; organizational latencies; request handling; errand management; email analytics software; communication visualization software; email case study; business process latencies; email efficiency case study;

   Sammanfattning : Effective communication is one of the organization’s success factors. Email is widely spread and often is the most used communication method, however some organizational latencies can happen which can lead to poor communication between employees and customers. LÄS MER