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1. Molding the Behavior of Aggressive Customers : Case Study of Björken Hotel Umeå, Sweden
Master-uppsats, FöretagsekonomiSammanfattning : Organizations have to understand the customer very well if they want to exist in business. Thisunderstanding of the customer will help organizations to act accordingly. More specifically hotelservices are characterized by frequent interaction with the customers. LÄS MER
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