Sökning: "Face-to-Face Service"

Visar resultat 1 - 5 av 81 uppsatser innehållade orden Face-to-Face Service.

  1. 1. Dynamic Risk Management in Air Traffic Management System Failures

    Magister-uppsats, Lunds universitet/Avdelningen för Riskhantering och Samhällssäkerhet

    Författare :Nick Lowth; [2024]
    Nyckelord :Air Traffic Control; Uncertainty; Risk Management; Air Traffic Management; Resilience; Emergence; Trade-offs; FLMU06; Social Sciences;

    Sammanfattning : Context This research looks at managing uncertainty and recovery processes following failure of a sociotechnical system. The provision of Air Traffic Services (ATS) is an essential service that must continue to function supporting at a minimum; medical flights, search and rescue operations, humanitarian aid, State and military flights (as demonstrated during the recent global pandemic). LÄS MER

  3. 2. The Support Process Directed to Palestinian Refugee Women Who Are Victims of Gender-based Violence in the Palestinian Refugee Camps in Beirut

    Master-uppsats, Göteborgs universitet/Institutionen för socialt arbete

    Författare :Manal Makkieh; [2023-09-22]
    Nyckelord :Bureaucracy; Intersectionality; Feminist Women Solidarity; Support Process; Victims of Gender-based Violence GBV ;

    Sammanfattning : In 1948, Palestinians were expelled from their homeland Palestine then were forced to seek refuge in multiple countries including Lebanon. During their temporary stay, Palestinian refugee women began to experience serious problems like gender-based violence. LÄS MER

  4. 3. Teamwork makes the Theme work : A qualitative study on theming and performative labour as a differentiation strategy on SME Cafés in Sweden

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Författare :Zeeb Hala; To Quan Luu; [2023]
    Nyckelord :servicescape; theming; theme; performative labour; aesthetic labour; emotional labour; interaction; teamwork; café; coffee shop; differentiation; differentiation strategy; Disneyization; SME;

    Sammanfattning : Servicescape is a physical setting where the performance, delivery and consumption are exchanged within a service marketplace. It includes sensory components, such as the theme of the place that has a high impact on customer perceptions and purchasing decisions and providing them with extraordinary experiences (Pine and Gilmore, 1999; Zeithaml, Bitner and Gremler, 2009). LÄS MER

  5. 4. Unmanned Stores In Sweden : A Quantitative Study On Enhancers And Inhibitors According To The Swedish Generation Z

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för management (MAN)

    Författare :Pontus Andersson; Johansson Oscar; [2023]
    Nyckelord :Technology-Based Self-Service; Technology Readiness; Technology Acceptance Model; Generation Z; Unmanned Stores; Digitalization; Retail Industry;

    Sammanfattning : Introduction: Since the start of the digital age back in the 70s, digital technology has become a main tool for us humans to work, communicate, and enjoy ourselves on a day-to-day basis. The major push that set this new chapter of human life was due to the first military-manufactured computers of the time. LÄS MER

  7. 5. Tjänstekvalitet inom bankbranschen : En studie om företagskunders förväntningar och upplevelser i en föränderlig marknad

    Uppsats för yrkesexamina på avancerad nivå, Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Författare :Mattias Backman; [2021]
    Nyckelord :Service quality; bank services; B2B-customers; SERVQUAL; SSTQUAL; Digitalization; Tjänstekvalitet; banktjänster; företagskunder; SERVQUAL; SSTQUAL; digitalisering;

    Sammanfattning : Banker har i stor utsträckning övergått från traditionella interpersonella leveranser till digitala alternativ, genom användandet av självbetjäningsteknik (SST) (Johns & Perrot, 2008). Detta har medfört minskning av antalet bankkontor, framförallt i Norden (Dallerup et al. 2018; Svenska Bankföreningen, 2020). LÄS MER