Sökning: "Frederik Mues"
Hittade 1 uppsats innehållade orden Frederik Mues.
1. Personal service request categories and their facilitation with self-service technologies
Magister-uppsats, Lunds universitet/Företagsekonomiska institutionenSammanfattning : The purpose of this research is to identify and categorize customer’s personal service requests and to determine the extent to which these categories can be facilitated with self-service technologies (SST). Hence, this study bridges the gap between customer service and self-service. LÄS MER
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