Sökning: "Frontline service robots"

Hittade 1 uppsats innehållade orden Frontline service robots.

  1. 1. Improve Customer Engagement by Implementation of Service Robot - A case study in collaboration with Husqvarna Group

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Jiao Yang; Xiaojuan Liao; [2021-07-08]
    Nyckelord :Frontline service robots; Customer engagement; Perceived innovativeness; Service experience; Customer satisfaction; Asset-builder business;

    Sammanfattning : Background and Purpose: Customer engagement has strategic importance for firms since it enhances the performance of the firm in various aspects. Nowadays, firms are employing advanced technology to increase customer engagement. LÄS MER