Sökning: "Habtamu Abezie"

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  1. 1. Assessing a restaurant service quality using the DINESERV model : A quantitative study on Pizza Hut

    Magister-uppsats, Umeå universitet/Företagsekonomi

    Författare :Habtamu Abezie; [2020]
    Nyckelord :DINESERV; Service quality; Customer satisfaction; Restaurant;

    Sammanfattning : Abstract Customers are the main reason behind every companies’ survival in the market. And winning their interest has now become the concern for company owners and managers as well. However, many factors can affect the customer's satisfaction in the marketing environment. Among the determinants, service quality takes the most substantial part. LÄS MER