Sökning: "High-touch"

Visar resultat 1 - 5 av 8 uppsatser innehållade ordet High-touch.

  1. 1. IS THERE ROOM FOR HIGH TECH IN A HIGH TOUCH INDUSTRY? AN EXPLORATORY STUDY ON ADOPTION OF SOCIAL ROBOTS IN THE HOTEL INDUSTRY

    Master-uppsats, Lunds universitet/Produktionsekonomi

    Författare :Emelie Dellby Svensk; Kajsa Jernetz; [2023]
    Nyckelord :Social robots; Barriers to adoption; Hotel industry; Digitalization of the hotel industry; Behavioral Reasoning Theory; B2B and B2C commercialization; Technology and Engineering;

    Sammanfattning : This master thesis explores the possibilities of social robot adoption in the hotel industry. Social robots represent a new product group, a radical innovation, that has yet not seen commercialization in the hotel industry in Sweden. LÄS MER

  3. 2. To SST, or not to SST, that is the question : En studie om self-service technology inom hotellbranschen

    Master-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Carl af Ugglas; Raqiq Hyder; [2020]
    Nyckelord :Self-service technologies; High-touch; High-tech; Adoption decisions; Implementation strategy; Perceived customer acceptance; Technology readiness;

    Sammanfattning : Purpose: This study examines how hotels manage digitization within the industry. Specifically it seeks to examine how managers view decisions and strategies for implementing SST in relation to hotel guest’s acceptance. Design/methodology/approach: This study has assumed a mixed methods methodology. LÄS MER

  4. 3. High tech & high touch. En kvalitativ observationsstudie om mötet mellan sjuksköterska och patient på intensivvårdsavdelning

    Magister-uppsats, Lunds universitet/Institutionen för hälsovetenskaper

    Författare :Marie Bogren; Gudrun Gunnhallsdottir; [2015]
    Nyckelord :Kommunikation; Möte; Relation; Interaktion; Intensivvårdspatient; Medicine and Health Sciences;

    Sammanfattning : Inom intensivvården har den medicinska vetenskapen och den medicinska tekniken utvecklats vilket har gynnat patientens överlevnad. Men däremot verkar den humanistiska synen på patienten inte utvecklats i samma utsträckning. LÄS MER

  5. 4. A Valuable Customer Experience - an explorative study of technology infusion in customer interactions with the hair-salon industry

    D-uppsats, Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Författare :Katia Tideström; [2011]
    Nyckelord :customer experience; customer interaction; technology infusion; technology touch-point; hair-salon industry;

    Sammanfattning : This thesis aims at contributing to a somewhat clearer picture of the notion of Customer Experience. More specifically, the purpose is to generate ideas on how technology as a touch-point for interaction could enhance customer experience in the hair-salon industry. LÄS MER

  7. 5. Vem bryr sig?- En undersökning av svenska begravningsbyråanställdas känsloarbete

    Magister-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Bernadette Bodnar Jellhede; [2011]
    Nyckelord :emotional labour; begravningsbranschen; tröstearbete; känsloarbete; tjänstemöte; servicemöten; Social Sciences;

    Sammanfattning : The aim of this master thesis is to examine service meetings in high-touch businesses from the perspective of the service provider. One of the purposes is to explore on what way emotional labour appears in the funeral directors everyday labour. The other purpose is to analyze how the funeral directors provide comfort to the bereaved customers. LÄS MER