Sökning: "Hoang Chau Lam"
Hittade 1 uppsats innehållade orden Hoang Chau Lam.
1. Does electronic customer relationship management affect customer satisfaction and trust?
Magister-uppsats, Högskolan i Gävle/Avdelningen för ekonomiSammanfattning : Aim: This paper aims to explore and to understand how the E-CRM affects customer satisfaction and trust from customer perspectives in electronic commerce. Method: The research is an exploratory and qualitative study. LÄS MER
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