Sökning: "Hotel service quality"

Visar resultat 1 - 5 av 43 uppsatser innehållade orden Hotel service quality.

  1. 1. Självincheckning & personlig service på hotell : den perfekta balansen?

    Kandidat-uppsats, Södertörns högskola/Turismvetenskap

    Författare :Amir Kanawati Tkhakakhov; Marina Kanjevic; Tilde Sämfors; [2023]
    Nyckelord :Self-service technologies; personal service; SST; hotel experience; young hotel guests; check-in; check-out; expectations.; Självserviceteknologi; personlig service; SST; hotellupplevelse; unga hotellgäster; incheckning; utcheckning; förväntningar; nöjdhet;

    Sammanfattning : This qualitative study investigates how check-in and check-out self-service technology (SST)for hotels affects the hotel experience of young hotel guests. Following study also focuses onevaluating whether the current SST technology meets the expectations of these young guests. LÄS MER

  3. 2. Do reviews really affect your hotel decision? : A study about what impact reviews have on the consumers buying decision in the hotel industry.

    Kandidat-uppsats, Jönköping University/IHH, Företagsekonomi

    Författare :Sebastian Davidsson; [2023]
    Nyckelord :Hotel booking; Online reviews; Consumer decision making process; E-Word-of-mouth;

    Sammanfattning : Background Today the hotel industry has become very digitalized compared to when there was only a travel catalogue to look in. Nowadays people search for information about hotels and read reviews from past guests online. There are different kinds of accommodations and lately it has become popular with shared services like Airbnb. LÄS MER

  4. 3. Job Satisfaction - A Key Factor or Not for the Luxurious Hotels In Bulgaria?

    Kandidat-uppsats, Jönköping University/IHH, Företagsekonomi

    Författare :Viliana Miroslavova Borisova; Derin Kate McIntyre; Desislava Stoyanova Nenova; [2023]
    Nyckelord :job satisfaction; drivers and hinders; hotels; hospitality industry; employee satisfaction; Bulgaria;

    Sammanfattning : Background: Given the impact of job satisfaction on service quality and the value, job satisfaction holds significant importance in the hospitality industry. Understanding the drivers and hinders of job satisfaction is vital in an industry influenced by globalization and market competition. LÄS MER

  5. 4. The Desert of Talent in Hospitality Industry : A Qualitative Analysis on High Staff Turnover in Chinese Hotels

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Författare :Xiaoxin Xing; [2023]
    Nyckelord :Hotel; Staff; High Turnover; Sustainability; Industry; Tourism; China;

    Sammanfattning : This paper through qualitative research and the author's collection of relevant articles and materials explains the high turnover rate of hotel staff in China. Employee turnover refers to the behaviour of employees voluntarily or involuntarily terminating their labour relationship with an organization. LÄS MER

  7. 5. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

    Magister-uppsats, Karlstads universitet

    Författare :Dider Bhuian; [2021]
    Nyckelord :service quality; hotel industry; customer satisfaction; descriptive methodology;

    Sammanfattning : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. LÄS MER