Sökning: "Huseyn Charif"

Hittade 1 uppsats innehållade orden Huseyn Charif.

  1. 1. E-banking and Service Quality Online

    Magister-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Lejla Charif; Marcus Aronsohn; Huseyn Charif; [2006]
    Nyckelord :e-banking; service quality; servqual; human-computer interaction theory; swedish banking industry; Management of enterprises; Företagsledning; management; Business and Economics;

    Sammanfattning : This thesis will present and discuss e-banking of four major banks in Sweden and the provided service quality required maintaining a good relationship to their customers. The thesis is based on interviews with representatives from the four banks and theories from researches within the field. LÄS MER