Sökning: "IT Infrastructure Library ITIL V3"

Hittade 1 uppsats innehållade orden IT Infrastructure Library ITIL V3.

  1. 1. An Exploratory Study on the Relationship between Software Management and IT Service Management

    Master-uppsats, Blekinge Tekniska Högskola/Sektionen för datavetenskap och kommunikation

    Författare :Selvakumar Ramachandran; Lavanya Santapoor; [2011]
    Nyckelord :IT Infrastructure Library ITIL V3; ISO IEC 12207; Software Engineering Processes; IT Service Management ITSM ; Software Engineering Methodologies; Software Management;

    Sammanfattning : Aims and Objectives: Information Technology (IT) service management has gained importance in the recent years. A service is a means of delivering value to the customers by facilitating outcomes, which customers want to achieve without ownership of the specific costs and risks. LÄS MER