Sökning: "Jalal Nehme"

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  1. 1. How can ITIL influence IT outsourcing

    Kandidat-uppsats, IHH, Informatik

    Författare :Jalal Nehme; Marcus Persson; Shahrouz Lahiji; [2009]
    Nyckelord :Outsourcing; Service management; Information Technology Infrastructure Library; ITIL;

    Sammanfattning : The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question: “What are ITIL’s effects on IT Outsourcing implementation?” The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. LÄS MER