Sökning: "Jenet Agbor"

Hittade 1 uppsats innehållade orden Jenet Agbor.

  1. 1. The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå

    Master-uppsats, Handelshögskolan vid Umeå universitet

    Författare :Jenet Manyi Agbor; [2011]
    Nyckelord :Customer satisfaction; Service quality; Service quality dimensions; SERVQUAL; Service ssectors;

    Sammanfattning : It is obvious that customers are important stakeholders in organizations and their satisfaction is a priority to management. Customer satisfaction has been a subject of great interest to organizations and researchers alike. In recent years, organizations are obliged to render more services in addition to their offers. LÄS MER