Sökning: "Jessica Eckerstein"

Hittade 1 uppsats innehållade orden Jessica Eckerstein.

  1. 1. IT maturity self-assessment: does a quantitative survey get it right?

    Magister-uppsats, Lunds universitet/Institutionen för informatik

    Författare :Jacob Malmros; Jessica Eckerstein; [2015]
    Nyckelord :ITSM; ITIL; Maturity; Maturity assessment; CSI; Business and Economics;

    Sammanfattning : It has become increasingly recognized that IT organizations must ensure that the IT services are aligned to the business needs and actively support them. Therefore, the internal IT service management processes are under constant improvement. LÄS MER