Sökning: "Jingwen Wang"

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1. 1. How to implement ITIL successfully?

   Master-uppsats, IHH, Informatik

   Författare :Jingwen Wang; Hami Khosravi Sereshki; [2010]
   Nyckelord :ITIL; ITIL Implementation; Critical Success Factors; ITIL Imple- mentation Steps;

   Sammanfattning : The purpose of this thesis is to reveal how Information Technology  Infrastructure Library (ITIL) should be implemented in an organization in  an efficient and effective way to achieve the goal of reducing wastage, cutting costs and increasing customers’ satisfaction. There are many books dealing with the ITIL. LÄS MER