Sökning: "Johan Ritzer"

Hittade 1 uppsats innehållade orden Johan Ritzer.

  1. 1. Ska pyramiderna rivas?: en studie om mikromakt

    D-uppsats, Handelshögskolan i Stockholm/Institutionen för redovisning och finansiering

    Författare :Carl-Johan Ahldén; Daniel Almgren; [2006]
    Nyckelord : micro power ; service quality; standardization; individualization;

    Sammanfattning : It has been demonstrated in this study how people working in frontline jobs in service organizations are exercising “micro power”. The use of “micro power” is defined as “to in ones professional role, without objectively defensible reasons, impose sanctions on a customer”. LÄS MER