Sökning: "Johanna Witt"

Hittade 1 uppsats innehållade orden Johanna Witt.

  1. 1. Exploring Customer Service in Reverse Logistics Operation: A case study

    Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Johanna Witt; [2018]
    Nyckelord :Reverse logistics; reverse distribution; B2B environment; perceived service quality; Social Sciences;

    Sammanfattning : In today´s supply chains, it often ends by the consumer but as seen with reverse logistics the consumers are the starting point on the reverse flow. Reverse logistics is the opposite route from the usual supply chain and the literature stresses the importance of designing a reverse logistics network, where reverse distribution is essential to reach efficiency. LÄS MER