Sökning: "Josefine Steinhagen"

Hittade 1 uppsats innehållade orden Josefine Steinhagen.

  1. 1. Too busy to wait in line, just click and bank online : Customer Loyalty in Web-Only Banks

    Kandidat-uppsats, IHH, Företagsekonomi

    Författare :Josefine Steinhagen; Lucile Van Kerrebroeck; [2006]
    Nyckelord :E-Service; Loyalty; E-Banking;

    Sammanfattning : Traditionally, banks have always had a close relationship with their customers. They often knew them as individuals, and satisfied their needs through personal customized services. Recently, the development of electronic banking or e-banking has influenced the increasing competition within the banking industry. LÄS MER