Sökning: "Juan Carlos Haro Vicente"

Hittade 1 uppsats innehållade orden Juan Carlos Haro Vicente.

1. 1. Customer Loyalty in the Swedish Telecommunication Industry : A case study at Telia

   Master-uppsats, Linköpings universitet/Logistik- och kvalitetsutveckling; Linköpings universitet/Tekniska fakulteten

   Författare :Juan Carlos Haro Vicente; Emelie Sun; [2015]
   Nyckelord :Net Promoter Score; loyalty; satisfaction; retention; mobile services; broadband services; multimedia streaming.;

   Sammanfattning : There are two main purposes of this thesis. The first one is to get a better understanding of the aspects affecting customers’ loyalty in the telecommunication industry, in the context of when customers are using the services. LÄS MER