Sökning: "Katarina Rave"
Hittade 2 uppsatser innehållade orden Katarina Rave.
1. - Var vänlig klaga - En studie kring hur service recovery kan främja ett hotells konkurrensförmåga
Magister-uppsats, Lunds universitet/Institutionen för tjänstevetenskapSammanfattning : What we generally are lacking within the field of research regarding complaint management is a more niched knowledge about its usability and potential to foster competitive capability within a specific industry. The thesis main objective is the hotel industry and we have found a knowledge gap regarding how service recovery can foster a hotels competitive capability. LÄS MER
2. Från idé till succé - See everything you miss when you fly to Nice
Kandidat-uppsats, Lunds universitet/Institutionen för tjänstevetenskapSammanfattning : .... LÄS MER
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