Sökning: "Laura Funa"

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  1. 1. Customer Satisfaction Analysis

    Master-uppsats, Statistik

    Författare :Laura Funa; [2011]
    Nyckelord :customer satisfaction analysis; game theory; Shapley value; kano modelling; hierarchical logistic regression; canonical correlation analysis;

    Sammanfattning : The objective of this master thesis is to identify “key-drivers” embedded in customer satisfaction data. The data was collected by a large transportation sector corporation during five years and in four different countries. LÄS MER