Sökning: "Linnea Åhlin"
Hittade 1 uppsats innehållade orden Linnea Åhlin.
1. Uppfatta och reagera : En kvalitativ studie om IT-relaterade resursers roll i kundkännedomsprocesser och kundresponskapacitet
Kandidat-uppsats, Umeå universitet/Institutionen för informatikSammanfattning : The structures of organizations have gone through a dramatic change over the last years; as a result customer service is no longer a small side activity but a critical part in customer relationship management. Development in information technology has created opportunities as well as challenges for organizations when it comes to providing a customer service with capacity of sensing and responding to customers' needs. LÄS MER
Resultatsidor:
1