Sökning: "Martina Hasselgren"
Hittade 1 uppsats innehållade orden Martina Hasselgren.
1. Lärande på kundcenter : En kvantitativ studie om hur olika lärandetekniker tillämpas av medarbetare på kundcenter
Kandidat-uppsats, Uppsala universitet/Institutionen för pedagogik, didaktik och utbildningsstudierSammanfattning : The aim of this study was to contribute with knowledge regarding the organizational structures for employees’ learning and how the learning techniques are applied by the employees at the contact centers within the financial sector. This was done through three research questions “To what extent do the employees acknowledge that they learn through non-formal learning techniques?”, “To what extent do the employees acknowledge that they learn through informal learning techniques?” and “Which patterns can be seen based on the employees choices of learning techniques?”. LÄS MER