Sökning: "Medarbetarnöjdhet"

Hittade 2 uppsatser innehållade ordet Medarbetarnöjdhet.

1. 1. Kund- och medarbetarnöjdhet samt dess förbättringsmöjligheter : En studie gjord i en serviceleverans

   Kandidat-uppsats, Uppsala universitet/Institutionen för teknikvetenskaper

   Författare :Terese Johansson; Maria Lundin; [2019]
   Nyckelord :Customer satisfaction; Employee satisfaction; Improvement; Service quality; Service delivery; Förbättring; Kundnöjdhet; Medarbetarnöjdhet; Servicekvalitet; Serviceleverans; Tjänstekvalitet;

   Sammanfattning : The study has been made in association with a facility management company where the service delivery to a specific customer has been studied. The purpose of the study is to map the main factors that makes both the customer, and the employees that work in the delivery process, satisfied in order to get the rating for customer and employee satisfaction up. LÄS MER

3. 2. Att mäta medarbetarnöjdhet : Ett förbättringsprojekt på KitchenTime

   Kandidat-uppsats,

   Författare :Cecilia Lantto Belin; Malin Eriksson; [2018]
   Nyckelord :Employee commitment; employee satisfaction; improvement; implementation strategy; operational improvements; PDSA; quality improvement; Förbättringsarbete; implementeringsstrategi; kvalitetsutveckling; medarbetarengagemang; medarbetarnöjdhet; PDSA; verksamhetsutveckling;

   Sammanfattning : More than ever, organizational development and results are affected by employee well-being and motivation. To be an attractive workplace from a staff perspective, it is vital that the organization is aware of how employees actually experience the workplace. LÄS MER