Sökning: "Michael Ho"

Hittade 1 uppsats innehållade orden Michael Ho.

  1. 1. How may I help you? : a study of salespoeple behavior influencing customer satisfaction of service

    Kandidat-uppsats, Sektionen för Hälsa och Samhälle

    Författare :Maria Bertilsson; Michael Ho; [2010]
    Nyckelord :salesperson’s behavior; customer orientation; market orientation; customer satisfaction of service; retail sector;

    Sammanfattning : Through the years customer orientation is an area of marketing that has received much attention. One of the key aspects of customer orientation is the “ability of the salespeople to help their customers”. There has been research on how salesperson’s behavior influences customer orientation. LÄS MER