Sökning: "Mille Gloerfelt-Tarp"

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  1. 1. Implementering av chattbot i en kundfokuserad kundservice : Behålla det personliga med kundservice hos en chattbot

    Kandidat-uppsats, Luleå tekniska universitet/Digitala tjänster och system

    Författare :Mille Gloerfelt-Tarp; Mattias Rönnberg; [2020]
    Nyckelord :chattbot;

    Sammanfattning : Digitization continues to accelerate and so does customers’ expectations of businesses and their services. To be able to remain competitive and to maintain pace with the market leaders, high availability and customer service 24/7 is expected. A growing trend to address this requirement is a chatbot. LÄS MER