Sökning: "Mohammad Younus Hossain"

Hittade 1 uppsats innehållade orden Mohammad Younus Hossain.

  1. 1. E-Service Quality and Consumer Loyalty : A study on Consumer Electronic Retail Industry

    Master-uppsats, Handelshögskolan vid Umeå universitet (USBE)

    Författare :Mohammad Younus Hossain; Mahadi Hossain; [2011]
    Nyckelord :Internet; consumer electronics retail market; service quality; e-service quality; satisfaction; consumer loyalty.;

    Sammanfattning : This paper investigated the relationship between e-service quality and consumer loyalty in the context of consumer electronic retail industry in Sweden. E-service quality is found to be a prime determinant of consumer loyalty which is very important for the growth of any business regardless of the industry. LÄS MER