Sökning: "Ngoc Anh Trinh"
Hittade 1 uppsats innehållade orden Ngoc Anh Trinh.
1. Customer’s perceptions in Last-mile delivery service
Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskapSammanfattning : Purpose – Increasingly, last mile logistics is driven by customer-oriented strategies that requires better understanding of customers’ perceptions. This thesis views last-mile delivery as a service and aims to examine the relation of logistics service quality and other constructs used in service management literature to measure customers’ perception. LÄS MER
Resultatsidor:
1