Sökning: "Ngoc Anh Trinh"

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  1. 1. Customer’s perceptions in Last-mile delivery service

    Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Ngoc Anh Trinh; [2019]
    Nyckelord :Last-mile delivery; logistics service quality; perceived value; satisfaction; loyalty; hierarchical construct.; Social Sciences;

    Sammanfattning : Purpose – Increasingly, last mile logistics is driven by customer-oriented strategies that requires better understanding of customers’ perceptions. This thesis views last-mile delivery as a service and aims to examine the relation of logistics service quality and other constructs used in service management literature to measure customers’ perception. LÄS MER