Sökning: "Ngoc Dung Nguyen"

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  1. 1. Services quality in a Turkish pension Company

    Magister-uppsats, Akademin för hållbar samhälls- och teknikutveckling

    Författare :Thi Ngoc Dung Nguyen; Thi Thanh Thuy Nguyen; Ferzan Kanat Aygen; [2008]
    Nyckelord :private pension; service quality;

    Sammanfattning : A study on a Turkish Pension Company to find out customers' perception about services quality regarding to five dimensions in Rater model (reliablitity, assurance, tangibility, sympathy and responsiveness); from result of this study, the company can improve its services quality. ... LÄS MER