Sökning: "Niklas Burvall"

Hittade 1 uppsats innehållade orden Niklas Burvall.

  1. 1. Contact Center with Mobile Agents

    Magister-uppsats, Institutionen för informationsteknologi

    Författare :Niklas Burvall; [2008]
    Nyckelord :;

    Sammanfattning : A Contact Center assists a company with customer relations such as support and telemarketing using telephones but also with email, SMS and chat. Incoming calls are routed by the contact center to the best match according to the polices set up and the queue status. In a contact center context the person handling the calls is called an agent. LÄS MER