Sökning: "Oliver Ahlstrand"

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  1. 1. Email Classification with Machine Learning and Word Embeddings for Improved Customer Support

    Uppsats för yrkesexamina på avancerad nivå, Blekinge Tekniska Högskola/Institutionen för datalogi och datorsystemteknik

    Författare :Oliver Rosander; Jim Ahlstrand; [2018]
    Nyckelord :Email Classification; Machine Learning; Long Short Term Memory; Natural Language Processing;

    Sammanfattning : Classifying emails into distinct labels can have a great impact on customer support. By using machine learning to label emails the system can set up queues containing emails of a specific category. This enables support personnel to handle request quicker and more easily by selecting a queue that match their expertise. LÄS MER