Sökning: "One-stop-shops"

Hittade 2 uppsatser innehållade ordet One-stop-shops.

1. 1. Tjänstemannadialogens betydelse för implementeringen av One-Stop-shops : - en fallstudie om Uppsala kommuns Kontaktcenter

   Kandidat-uppsats, Uppsala universitet/Statsvetenskapliga institutionen

   Författare :Nicole Nordström; [2020]
   Nyckelord :Implementering; One-stop-shops; Kontaktcenter; Tjänstemannadialog; Uppsala kommun;

   Sammanfattning : Abstract  The purpose of this bachelor thesis is to deepen the understanding of the role of civil servants and officials within public management when implementing public policy as the One-Stop-shop solution of public service. Previous research states that there is no evident blueprint for implementing a One-Stop-shop, where all contact and task management is redirected to one entrance point. LÄS MER

3. 2. Att be om hjälp utan att fråga

   Magister-uppsats, Blekinge Tekniska Högskola/Institutionen för arbetsvetenskap och medieteknik

   Författare :Magnus Carlsson; Mats Olsson; [2002]
   Nyckelord :Awareness; CSCW; Etnometodologi; Samarbete; Situated action;

   Sammanfattning : This report is our Master thesis. Our work has taken place at a one-stop-shop in Sölvesborg during the spring of 2002. We have conducted ethnographical studies concerning the one-stop-shops frontdesk and telephone exchange. During these studies we became aware of some differences under which the daily work was to be carried out. LÄS MER