Sökning: "Public Self Service Technology SST"

Hittade 2 uppsatser innehållade orden Public Self Service Technology SST.

  1. 1. Public Self Service Technology (SST): Designing for Trust : Factors enhancing user’s trust towards a public SST

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Deepika Dipesh Dugar; [2018]
    Nyckelord :Public Self Service Technology SST ; trust; personal information; risk; situational context; Interaction design;

    Sammanfattning : Public Self Service Technology (SST) has become an important part of our daily life. Advancement in technology and reduced hardware costs have motivated service providers to deploy public a SST for various important and complex tasks. Examples of such tasks include editing and printing confidential documents, performing monetary transactions, etc. LÄS MER

  2. 2. Is the Bus Running Late? : New Technological Solutions in the Transportation Sector

    Kandidat-uppsats, Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT; Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT

    Författare :Marie Halvardsson; Carl-Fredrik Herö; [2007]
    Nyckelord :Self-Service Technologies; SST; Technology Readiness; High-tech; Low-tech; Service offering; Service concept; Supporting service; Service Quality; Public Transport;

    Sammanfattning : From having relied on its employees in the interaction with customers, the service industry now move towards an increased adoption of technology to enhance the value of the serviceoffering to the customer. This development has also reached the public transport sector which is traditionally seen as low-tech. LÄS MER