Sökning: "Public Self Service Technology SST"

Hittade 3 uppsatser innehållade orden Public Self Service Technology SST.

  1. 1. Customer satisfaction and SST - How can these two factors come to be? : A quantitative research study on the impact of self service technology on customer satisfaction in the healthcare sector

    Uppsats för yrkesexamina på avancerad nivå, Umeå universitet/Företagsekonomi

    Författare :Lovisa Sundin; Sai Bhalerao; [2022]
    Nyckelord :;

    Sammanfattning : The main purpose of conducting this study is to investigate the effects of factors capturingthe use of SST on attitude towards SST and customer satisfaction in the public healthcaresector. More specifically, the study examines the impact of technology readiness, needfor human interaction, perceived trust, perceived usefulness and perceived ease of use onattitude towards SST and customer satisfaction. LÄS MER

  3. 2. Public Self Service Technology (SST): Designing for Trust : Factors enhancing user’s trust towards a public SST

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Deepika Dipesh Dugar; [2018]
    Nyckelord :Public Self Service Technology SST ; trust; personal information; risk; situational context; Interaction design;

    Sammanfattning : Public Self Service Technology (SST) has become an important part of our daily life. Advancement in technology and reduced hardware costs have motivated service providers to deploy public a SST for various important and complex tasks. Examples of such tasks include editing and printing confidential documents, performing monetary transactions, etc. LÄS MER

  4. 3. Is the Bus Running Late? : New Technological Solutions in the Transportation Sector

    Kandidat-uppsats, Fakulteten för ekonomi, kommunikation och IT

    Författare :Marie Halvardsson; Carl-Fredrik Herö; [2007]
    Nyckelord :Self-Service Technologies; SST; Technology Readiness; High-tech; Low-tech; Service offering; Service concept; Supporting service; Service Quality; Public Transport;

    Sammanfattning : From having relied on its employees in the interaction with customers, the service industry now move towards an increased adoption of technology to enhance the value of the service offering to the customer. This development has also reached the public transport sector which is traditionally seen as low-tech. LÄS MER