Sökning: "Public Self Service Technology SST"
Hittade 2 uppsatser innehållade orden Public Self Service Technology SST.
1. Public Self Service Technology (SST): Designing for Trust : Factors enhancing user’s trust towards a public SSTMaster-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)
Sammanfattning : Public Self Service Technology (SST) has become an important part of our daily life. Advancement in technology and reduced hardware costs have motivated service providers to deploy public a SST for various important and complex tasks. Examples of such tasks include editing and printing confidential documents, performing monetary transactions, etc. LÄS MER
- Kandidat-uppsats, Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT; Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT
Sammanfattning : From having relied on its employees in the interaction with customers, the service industry now move towards an increased adoption of technology to enhance the value of the serviceoffering to the customer. This development has also reached the public transport sector which is traditionally seen as low-tech. LÄS MER