Sökning: "RONALD MWELWA TEMBO"

Hittade 2 uppsatser innehållade orden RONALD MWELWA TEMBO.

  1. 1. An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Pranyou Promkaew; Ronald Mwelwa Tembo; [2017]
    Nyckelord :service quality; employees’ perception; SERVQUAL; public organisation; qualitative approach; Business and Economics;

    Sammanfattning : Service quality has been recognised as an important aspect for service organisations, however few studies have focused on service quality in public organisation, especially from the employee’s point of view. Employee perceptions are considered vital to the service quality in organisations as employees directly interact with customers and provide the services. LÄS MER

  3. 2. THE EXAMINATIONS COUNCIL OF ZAMBIA: TRANSFORMING THE REPUTATION OF A GOVERNMENTAL INSTITUTION

    L3-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :CHRISTIN THIER; EBBA RADING HEYMAN; RONALD MWELWA TEMBO; SARAH KESSLER; [2017]
    Nyckelord :Business and Economics;

    Sammanfattning : .... LÄS MER