Sökning: "Radical Customer Involvement"

Hittade 4 uppsatser innehållade orden Radical Customer Involvement.

  1. 1. Radikal Kundinvolvering : - innovativt samskapande för tjänstekvalitet

    Magister-uppsats, Mittuniversitetet/Avdelningen för kvalitets- och maskinteknik

    Författare :Johanna Karlsson; Kirsi Minkkinen; [2019]
    Nyckelord :Customer involvement; Radical Customer Involvement; customer orientation; co-creation; effects of customer involvement; Lead Users; Total Quality Management TQM ; service development.; Kundinvolvering; Radikal Kundinvolvering; kundorientering; samskapande; effekter kundinvolvering; Lead Users; Offensiv kvalitetsutveckling TQM ; tjänsteutveckling.;

    Sammanfattning : Tidigare forskning har visat att kundinvolvering kan ske på olika nivåer, där dehögsta nivåerna bidragit till bland annat ökad kundnöjdhet, konkurrenskraftigafördelar och förbättrat införande av nya tjänster hos organisationerna. Syftet medstudien har varit att bidra med kunskapsutveckling kring Radikal Kundinvolveringinom tjänstesektorn. LÄS MER

  3. 2. Thriving with innovation: Maximizing knowledge acquisition from customers

    Uppsats för yrkesexamina på avancerad nivå, Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Författare :Isak Edlund; Sara Larsson; [2018]
    Nyckelord :Customer involvement; Knowledge acquisition techniques; Types of customers; Knowledge characteristics; Innovation;

    Sammanfattning : Purpose – The purpose of this study is to advance the understanding of how choices regarding the combination of type of customer and knowledge acquisition technique influences the characteristics of the knowledge that can be acquired, in the early phase of the innovation process. Method – Data was collected through a single case study, varying the type of customer (lead users and non-lead users) and knowledge acquisition technique (survey, interviews and focus groups) in order to create six different combinations. LÄS MER

  4. 3. Business models for sustainable investments in the context of tropical forest restoration

    Master-uppsats, Uppsala universitet/Institutionen för geovetenskaper

    Författare :Anna Borgersen; [2017]
    Nyckelord :Sustainable development; business innovation; forest landscape restoration; sustainable business model; sustainable business; triple bottom line;

    Sammanfattning : The Tropics continue to provide the most biologically diverse and carbon rich forest in the world, but they are being lost at alarming rates. To meet the global climate change targets and the UN sustainable development goals, financing is urgently needed to speed up and increase tropical forest restoration. LÄS MER

  5. 4. TELECOM’S INNOVATION MANAGEMENT : An Analysis of the R&D’s Key Success Factors to Thrive in a Tough Industry

    Magister-uppsats, Sektionen för ekonomi och teknik (SET)

    Författare :Zhiyuan Gao; Luis Rodrigo Trejo; [2011]
    Nyckelord :Telecom; R D; Success factors and innovation management;

    Sammanfattning : In the telecom manufacturing industry, the business environment is characterized by high competition and challenging tasks. To be able to thrive in this environment, companies have to work hard in order to develop innovations in the form of products, services and solutions to the marketplace. LÄS MER