Sökning: "SERVICE MARKETING"

Visar resultat 1 - 5 av 1020 uppsatser innehållade orden SERVICE MARKETING.

  1. 1. Service Recovery hos restaurangbranschen genom hantering av eWOM : En kvalitativ studie om hur restaurangbranschen kan återhämta sig från negativ eWOM med hjälp av Service Recovery

    Kandidat-uppsats, Södertörns högskola/Institutionen för samhällsvetenskaper

    Författare :Saifaldeen Basem Almosawi; [2024]
    Nyckelord :eWOM; Service recovery; Service failure; marketing;

    Sammanfattning : Restaurangbranschen är en lovande affärsverksamhet då mat är ett av de primära behoven för alla människor. Restauranger arbetar i en fysisk miljö med en stor mängd personlig interaktion med kunderna, vilket innebär att fel, misstag och misslyckanden inte kan undvikas. LÄS MER

  3. 2. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
    Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

    Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

  4. 3. Optimizing Digital Transformation : Strategies for Private Banking in the Age of Technology

    Kandidat-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Rasmus Jämterud; Henrik Widell; [2024]
    Nyckelord :Private banking; Digital tools in banking; Banking industry trends; Relationship marketing; Technology acceptance model TAM ; Customer experience management CEM ;

    Sammanfattning : This thesis delves into the digital transformation of private banking, emphasizing the challenge of balancing technology with the personalized service that high-net-worth clients expect. Employing frameworks like Relationship Marketing, the Technology Acceptance Model, and Customer Experience Management, it examines the integration and impact of digital tools on client relationships and operational efficiency in private banking. LÄS MER

  5. 4. Product-Service Systems for Small and Medium-Sized Manufacturers: The Role of External Partnerships

    Master-uppsats, Uppsala universitet/Institutionen för geovetenskaper

    Författare :Pedro Scherma de Carvalho; [2023]
    Nyckelord :Product-Service System; Collaboration; Partnership; Barriers; Small and Medium-Sized Manufacturers;

    Sammanfattning : The current patterns of consumption are threatening the availability of natural resources. These natural resources, such as raw materials and biomass, are critical for different economic activities. ProductService System (PSS) has received attention as a solution to drive resource efficiency by extending the life cycle of products. LÄS MER

  7. 5. Inverkan influencer marketing & word-of-mouth har på konsumentens köpbeslut i relation till tillit. : En kvantitativ studie riktad på konsumenters tillit till influencers och sin omgivning.

    Kandidat-uppsats, Högskolan i Halmstad

    Författare :Evelina Lind; Ida Fransson; [2023]
    Nyckelord :Influencer marketing; word-of-mouth; tillit; konsumenters köpbeslut; sociala medier;

    Sammanfattning : Title – The influence influencer marketing and word-of-mouth have on the consumer's purchase decision in relation to trust: A quantitative study focused on consumer ́s trust in influencers and their surroundings Level – Candidate thesis, 15 hp Author – Ida Fransson & Evelina Lind Advisor – Afshin Afsharipour Examiner – Svante AnderssonTerm – Spring term 2023 Purpose - The purpose of this study is to examine consumers' buying decision based on the extent to which they rely on influencer marketing and the influence word-of-mouth can have in relation to trust.Design/methodology/approach - This study is based on selected articles that are adapted to the chosen topic that this paper addresses. LÄS MER