Sökning: "SSTs"

Visar resultat 1 - 5 av 26 uppsatser innehållade ordet SSTs.

  1. 1. Booming or Baffled : Investigating Baby Boomers’ Attitudes Toward Self-Service Technology and Personal Service Encounters in the Hotel Industry

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Författare :Joan Parvazi Nia; Daniel Regnér; [2023]
    Nyckelord :service encounter; self-service technology; SST; customer experience; baby boomers; BB; hotel industry; attitude; hospitality;

    Sammanfattning : The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. LÄS MER

  3. 2. Tech Savvy Shoppers : A quantitative study of how Generation Z perceive self-service technology in the fashion retail sector

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Författare :Olivia Kraft; Felicia Jansson; Wilma Appelquist; [2023]
    Nyckelord :Generation Z; Self-service checkout; Self-service technologies SSTs ; Self checkout; Tech savvy; Attitudes; Intention to use and Fashion retail stores.;

    Sammanfattning : Fashion retail stores are one of the settings where technology innovation is implemented to make the in-store experience more efficient than before. One of the innovations that are becoming increasingly common is self-service checkouts. LÄS MER

  4. 3. Enhancing users’ experiences of self-service technology : A design-oriented case study

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Lina Bengtsson; [2023]
    Nyckelord :User-centered design; Self-Service Technology SST ; User Experience; Technology Acceptance Model TAM ; Contextualisation; Användarcentrerad design; Självbetjäningsteknik SST ; Användarupplevelse; Teknologiacceptansmodell TAM ; Kontextualisering;

    Sammanfattning : Self-service technologies (SSTs) have grown rapidly and aim to help customers self-serve. Self-service can be facilitated through help centers, which offers information and support. LÄS MER

  5. 4. Mussels in deep water with climate change: Spatial distribution of mussel (Mytilus galloprovincialis) growth offshore in the French Mediterranean with respect to climate change scenario RCP 8.5 Long Term and Integrated Multi-Trophic Aquaculture (IMTA) using Dynamic Energy Budget (DEB) modelling

    Master-uppsats, Lunds universitet/Institutionen för naturgeografi och ekosystemvetenskap

    Författare :Victoria Persson; [2022]
    Nyckelord :Geography; Geographical Information Systems; GIS; Physical Geography; Mediterranean; Mytilus galloprovincialis; Dynamic Energy Budget; DEB; growth rate; France; mussel cultivation; mussel farming; offshore; aquaculture; climate change; Integrated Multi-Trophic Aquaculture; IMTA; Earth and Environmental Sciences;

    Sammanfattning : Victoria Persson Abstract Mussel cultivation is a sustainable type of food production that may help mitigate the nutritional needs of a future world population of 10-12 billion in 2100. The demand for mussels on the French market is increasing but the production is saturated due to a lack of space for expanding the cultivation close to shore. LÄS MER

  7. 5. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

    Magister-uppsats, KTH/Skolan för industriell teknik och management (ITM)

    Författare :Naz Gizem Karahanli; Johannes Touma; [2021]
    Nyckelord :digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

    Sammanfattning : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. LÄS MER