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Visar resultat 1 - 5 av 124 uppsatser som matchar ovanstående sökkriterier.

  1. 1. What if…? – How AI Chatbots Could Reconfigure Grocery Shopping In-store

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Hans Krugenberg; Kevin Ruf; [2023-07-03]
    Nyckelord :Digitalisation; Artificial Intelligence; Chatbots; Practice Theory; Retailing; Focus Groups;

    Sammanfattning : In the light of the rapid development of AI technology, this paper aims to explore how the integration of the novel application of an AI chatbot would reconfigure the practice of grocery shopping in brickand- mortar stores contributing to the trend of self-service. Based on a hypothetical scenario discussed in focus groups and drawing on practice theory, the study points out that, by adding this new element, the links between the elements of the practice would change, inducing a change in meaning from purely functional to more inspirational. LÄS MER

  3. 2. The use of retail self checkout systems and its influence on the experiences of the Swedish shopper

    Kandidat-uppsats, Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

    Författare :Pontus Berg Nordström; Kin Lok Lee; [2023]
    Nyckelord :Self-service technology SST ; User satisfaction; Human Computer Interaction HCI ; Information and Communication Technology ICT ; Service Quality; Consumer attitudes; Technological Innovation; Supermarkets; Retailing.;

    Sammanfattning : Traditional retail with personal service is becoming scarce. The personal interaction is replaced with self service alternatives, and the consumer is now seen as a co-service producer. LÄS MER

  4. 3. Booming or Baffled : Investigating Baby Boomers’ Attitudes Toward Self-Service Technology and Personal Service Encounters in the Hotel Industry

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Författare :Joan Parvazi Nia; Daniel Regnér; [2023]
    Nyckelord :service encounter; self-service technology; SST; customer experience; baby boomers; BB; hotel industry; attitude; hospitality;

    Sammanfattning : The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. LÄS MER

  5. 4. Självincheckning & personlig service på hotell : den perfekta balansen?

    Kandidat-uppsats, Södertörns högskola/Turismvetenskap

    Författare :Amir Kanawati Tkhakakhov; Marina Kanjevic; Tilde Sämfors; [2023]
    Nyckelord :Self-service technologies; personal service; SST; hotel experience; young hotel guests; check-in; check-out; expectations.; Självserviceteknologi; personlig service; SST; hotellupplevelse; unga hotellgäster; incheckning; utcheckning; förväntningar; nöjdhet;

    Sammanfattning : This qualitative study investigates how check-in and check-out self-service technology (SST)for hotels affects the hotel experience of young hotel guests. Following study also focuses onevaluating whether the current SST technology meets the expectations of these young guests. LÄS MER

  7. 5. Digitala banktjänster och kundernas förtroende : En empirisk kvantitativ studie om sambandet mellan digitala banktjänster och bankkunders förtroende

    Kandidat-uppsats, Södertörns högskola

    Författare :Leensaa Abdirahman; Lalitta Kombarova; [2023]
    Nyckelord :Technology Acceptance Model; Social Exchange Theory; Perceived Risk; Digital Trust Model; Digital bank; förtroende; Integritetsrisk;

    Sammanfattning : Bakgrund och problemformulering: Skiftet till digitala banktjänster innebär ett annat arbetssätt att bibehålla förtroendet hos sina kunder då servicen blir mindre personlig. Förtroende och service är en viktig del hos kunderna samtidigt som det ställs nya krav gällande bekvämlighet och automatiserade självtjänster. LÄS MER