Sökning: "Self-service technology"

Visar resultat 21 - 25 av 124 uppsatser innehållade orden Self-service technology.

  1. 21. The shift from traditional to Self Service Business intelligence : A case study in a large enterprise company

    Magister-uppsats, Linnéuniversitetet/Institutionen för informatik (IK)

    Författare :Justas Mazulis; [2021]
    Nyckelord :;

    Sammanfattning : Background: Business intelligence has been used in businesses for many years. The technology evolves and there is enough ground covered to see how it became an integral part of ICT in corporations and even medium sized companies. LÄS MER

  3. 22. Self-Service Technology (SST) och dess relation till kundtillfredsställelse : En studie av onlinebaserad kundsupport hos Monitor ERP System AB

    Kandidat-uppsats, Mittuniversitetet/Institutionen för informationssystem och –teknologi

    Författare :Christoffer Annerstedt; Fredrik Lindholm; [2021]
    Nyckelord :Self-Service Technology; Customer Relation Management; ERP system; Information quality; SST-QUAL; Self-Service Technology; Customer Relation Management; Affärssystem; Servicekvalitet; SST-QUAL;

    Sammanfattning : I dagens samhälle gömmer det sig en teknologi som inte alla tänker på, nämligen Self-Service Technology(SST). Self-Service Technology befinner sig ofta i ens närhet. Företag använder sig av denna teknik för att tillfredsställa deras kunder snabbare och smidigare. LÄS MER

  4. 23. En studie av användarupplevelse (UX) i ett cross-channel sammanhang : Användarnas upplevelse av boklån på högskolebiblioteket i Borås

    Kandidat-uppsats,

    Författare :Dennis Tan; Hellen Truong; [2021]
    Nyckelord :Användarupplevelse UX ; självbetjäningsteknologi SST ; cross-channel; customer journey mapping; CJM ; informationsarkitektur IA ;

    Sammanfattning : The bachelor thesis aims to explore whether students perceive the usage of self-service technology (SST) as positive, neutral or negative, which occurs before, under and after a visit at the library of University of Borås. In this paper, a qualitative user diary was used as a method to gather empirical data. LÄS MER

  5. 24. A self-service design concept for last mile delivery: The solution for retail stores in urban environments

    Master-uppsats, Lunds universitet/Förpackningslogistik

    Författare :Matilda Holmqvist; Lisa Johansson; [2021]
    Nyckelord :retail store; market study; urban environment; last mile delivery; self- service; product development; Technology and Engineering;

    Sammanfattning : The world is constantly changing, and business strategies are changing with it. Companies are offering new delivery options and technologies for customers globally when doing purchases. IKEA, a global furniture retailer, is expanding their touchpoints by opening retail stores in city centre locations in order to become more accessible. LÄS MER

  7. 25. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

    Magister-uppsats, KTH/Skolan för industriell teknik och management (ITM)

    Författare :Naz Gizem Karahanli; Johannes Touma; [2021]
    Nyckelord :digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

    Sammanfattning : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. LÄS MER