Sökning: "Selma Mukaca"

Hittade 1 uppsats innehållade orden Selma Mukaca.

  1. 1. Ramverket ITIL : En studie av viktiga aspekter vid implementationen

    Kandidat-uppsats,

    Författare :Samuel Lindblom; Selma Mukaca; [2018]
    Nyckelord :ITIL; critical success factors; senior management involvement; organizational commitment; group efficiency;

    Sammanfattning : Technical developments are increasing at an accelerated rate, which means that IT service providers must focus on customer relationships and the quality of services they provide in the same way they handle their strategic features and processes. The management of IT services is often related to IT Service Management (ITSM) that helps IT organizations become more adaptable, flexible, cost-effective and service-oriented. LÄS MER